LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Lead Project Coordinator overseeing project management and coordination for IT in healthcare at Smile Digital Health. Supporting operational excellence and team collaboration to improve health data solutions.
Responsibilities
- Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth.
- Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components.
- Oversee special projects, as assigned, by providing data analytics, project planning and effective execution.
- Coordinates and facilitates project meetings, reviews status and escalates issues for corrective action.
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support.
- Triage project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers
- Proactively identify project blockers and risks and flag them to the project team.
- Develop and maintain issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc.
- Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication.
- Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met.
- Provide direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners.
- Provide timely and accurate project updates to leadership and external partners.
- Gather and analyze project data and propose efficient ways to expedite project delivery.
Requirements
- 5+ years of experience working with internal clients and business units within an IT environment. 1-2+ years of people management or lead experience.
- Experience working with JIRA, Confluence or similar tools, required.
- Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service.
- In-depth understanding of project management concepts.
- Experience with budgeting, forecasting, SOW and resourcing
- Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude.
- Strong organizational skills. Ability to provide updates as required, identifies potential conflicts between project and functional areas.
- Excels at working independently and in a team environment with internal cross-functional teams.
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
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LP
Sr. Project Manager
LinkedIn Recruiter Post
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