AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving governance, transformation, vendor performance, and high - performing international teams.
About the role
- Payroll & Benefits Manager overseeing payroll accuracy and compliance for over 2,700 employees across Canada and cross-border operations. Role entails collaboration with third-party providers and internal teams for payroll governance.
Responsibilities
- Oversee end-to-end payroll operations delivered through the BPO partner, including biweekly payroll processing, off-cycle runs, and year-end activities
- Serve as the final decision-maker on complex payroll calculations, benefits eligibility, leave treatments, and exception handling
- Ensure standardized execution, documentation, and continuous improvement of payroll and benefits operational workflows
- Own payroll governance frameworks, controls, approvals, and segregation of duties across outsourced delivery models
- Review and approve payroll outputs, reconciliations, and statutory remittances prior to release
- Oversee reconciliation and preparation of T4s, T2200s, and all quarter/year-end reporting
Requirements
- Extensive experience in full-cycle payroll management, compliance, and reporting
- Strong knowledge of payroll systems (e.g., Workday), reconciliations, and multi-jurisdictional legislative requirements
- Proven ability to manage outsourced service providers and hold vendors accountable to performance standards
- Excellent analytical and problem-solving skills with the ability to navigate complex payroll scenarios
- Demonstrated capability in project management, process improvement, and technology adoption
- Exceptional attention to detail, organizational strength, and communication proficiency.
Benefits
- Competitive compensation including performance-based bonuses and annual salary reviews.
- Comprehensive health and dental benefits, including a Healthcare Spending Account.
- Three weeks of paid vacation with annual rollover.
- Flexible, hybrid work arrangements to support work-life balance.
- Recognition and rewards programs that celebrate individual and team achievements.
- Employee & Family Assistance Program (EFAP) with mental health, financial, and family support.
- Employee perks and discounts program, offering savings across fitness, wellness, lifestyle, retail, and everyday services.
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