Agent principal supporting administrative operations for Intact, a Canadian insurance company. Preparing claims documents, managing correspondence, and supporting legal files and initiatives.
About the role
- Enterprise sales support specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
Responsibilities
- Support Enterprise customers alongside Enterprise Account Manager and Account Executive teams
- Research and fulfill quote requests
- Provide reporting and post-sales support
- Help manage customers’ annuity business
- Stay knowledgeable about technology trends, pricing programs, and customer-specific selling processes
- Build relationships with sales representatives, vendors, customers, and coworkers
- Collaborate across departments to create the best possible customer experience
- Work with Customer Success and Account Management teams to maintain customer annuity business
- Work with partners and vendors to identify pricing, product availability, and alternative solutions
- Assist with project-based activities, including equipment forecasting, specialized delivery arrangements, and project documentation tracking
- Help decrease escalations and reduce customer risk
- Identify opportunities to increase the number of vendors sold to Strategic clients
- Perform complex contract management
- Consult with dedicated clients and leverage resources and presales teams to address business problems
- Facilitate interactions between customers and vendors/manufacturers
- Prepare for transition into an Enterprise Account Manager role within a year
Requirements
- 2+ years of customer service experience
- 2+ years of sales experience
- High level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem-solving, organizational, and interpersonal skills
- Ability to work individually and in a team environment
- Ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools: Outlook, Word, Excel, and PowerPoint
- Experience using enterprise-grade reporting tools, such as Oracle/BI, an asset
- Proficiency in Salesforce, an asset
- High school diploma or equivalent, preferred
- Successful criminal record check, education verification, and reference checks
Benefits
- Career development and advancement opportunities
- Flexible workdays
- Competitive benefits and perks starting on day one
- Collaborative and inclusive workplace culture
- Remote onboarding
- Digital interviewing
- Interview and employment accommodation
- Great Place to Work recognition
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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