About the role

Remote Staffing Coordinator managing client staffing requests, personnel availability, and account growth. Supporting Stellar Personnel’s hospitality staffing solutions across Canada.

Responsibilities

Manage daily client staffing requests and ensure shifts are filled with qualified, reliable personnel on time
Communicate directly with clients to understand their needs, provide updates, resolve concerns, and maintain strong relationships
Confirm staff availability, monitor attendance and reliability, and manage last-minute cancellations and replacements
Identify opportunities to increase shift coverage, expand existing accounts, and improve client retention
Address staffing challenges and client concerns promptly, escalating critical issues when necessary
Maintain accurate staffing records, track KPIs, follow established procedures, and ensure smooth shift handovers
Work closely with recruitment and other staffing coordinators to address staffing gaps and deliver quality service

At least 3 years of experience in recruitment, staffing coordination, or workforce management, preferably within a staffing agency
Proven experience communicating directly with clients, candidates, and other stakeholders
Strong understanding of recruitment, candidate screening, staff availability, scheduling, and shift fulfillment
Demonstrated ability to manage client accounts, prioritize competing demands, and resolve staffing challenges independently
Excellent written and verbal English communication skills
Strong organizational, problem-solving, decision-making, and time-management skills
Must be available 7 days a week between 6:00 AM and 12:00 PM EST
Must be flexible, as work schedules may change based on operational requirements
Work schedule consists of 5 days per week, with 2 days off
Availability on weekends and holidays may be required