Director, Revenue Operations – B2B SaaS

Posted 2 days ago

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About the role

  • Revenue Operations Director scaling StoreForce’s retail technology sales execution. Driving pipeline discipline, forecasting, account expansion, and repeatable enterprise SaaS sales processes.

Responsibilities

  • Translate sales strategy and priorities into actions, owners, milestones, and measures
  • Run recurring pipeline, forecast, deal progression, and account-plan review cadences with the CRO
  • Reinforce revenue KPIs and hold the team accountable for commitments
  • Diagnose and improve ineffective sales plays and processes
  • Set standards for account plans and coach the team toward them
  • Build repeatable land-and-expand plays across sister brands, regions, and products
  • Create fact-based visibility into pipeline health, deal risk, forecasting, conversion, velocity, and win/loss patterns
  • Own the revenue KPI framework and ensure trusted reporting is used to drive action
  • Partner with the CRO on coverage strategy, territory design, and capacity planning
  • Partner with Finance on quota setting, incentive design, and compensation modeling
  • Document and drive adoption of effective sales processes and playbooks
  • Reinforce sales approaches through coaching, inspection, and feedback
  • Work with Salesforce and analytics resources to define system requirements
  • Collaborate with Sales, Marketing, Client Success, Finance, and Product
  • Establish AI-enabled workflows across account planning, opportunity management, prospect research, deal inspection, and forecasting
  • Establish operating cadences, scorecards, KPI frameworks, and performance reporting
  • Improve account planning, expansion motions, forecast confidence, sales-play execution, and performance visibility
  • Clarify and help establish a motion for smaller, faster-moving opportunities
  • Create leverage for the CRO by reducing administrative process oversight

Requirements

  • Meaningful experience in Sales Operations, Revenue Operations, Sales Excellence, or a comparable commercial execution role, ideally in enterprise B2B SaaS
  • Track record of improving sales execution, not simply administering tools or producing reports
  • Hands-on experience with account planning, complex deal inspection, forecasting, and land-and-expand motions
  • Strong analytical skills and working fluency with Salesforce
  • Experience influencing sellers and leaders without direct authority and creating adoption across a distributed team
  • Experience in vertical SaaS, private-equity-backed companies, specialty retail, or retail technology is helpful
  • Ability to coach, train, and develop others
  • Strong oral and written communication skills
  • Ability to operate in a fast-paced, evolving environment
  • Ability to travel nationally and internationally at a moderate level

Benefits

  • 20% bonus at target
  • Remote work and flexibility in schedule
  • Employer-paid health benefits including dental, prescription drug coverage, and a Health Spending Account
  • RRSP Matching with First Time Home Buyer support
  • Company paid training and professional development
  • Extended Long Weekends and Religious Observance Days
  • Employee Referral Program
  • Spotlight Recognition Bonus Program
  • Dedicated Employee Assistance Program (EAP)
  • Accommodations available on request during the selection process

Job type

Full Time

Experience level

Lead

Salary

CA$180,000 - CA$200,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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