Senior Revenue Operations Manager

Posted 5 days ago

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About the role

  • Senior Revenue Operations Manager governing sales policies, bookings, and forecasting. Supporting GitLab’s DevSecOps platform through CRO cadence and cross-functional operations.

Responsibilities

  • Own policies defining how deals are booked, credited, and forecasted, including bookings rules, opportunity netting, and sales stages and exit criteria
  • Write policies, obtain approval, and ensure the field understands changes and rationale
  • Identify, validate, size, and resolve process problems using data and root-cause analysis
  • Partner with Revenue Systems to implement policies through system rules, validations, and alerts
  • Improve forecast methodology by comparing actual results with forecasts, explaining variances, and changing ineffective processes
  • Reconcile field forecasts with the finance outlook alongside Finance and Revenue Analytics
  • Own the weekly forecast readout for the CRO and sales leadership
  • Bring forecasting and policy perspectives into annual planning
  • Coordinate the CRO organization’s weekly, monthly, and quarterly reviews, metrics, and follow-ups
  • Measure impacts on pipeline hygiene, data quality, forecast accuracy, and bookings
  • Collaborate with Revenue Strategy & Operations, Finance, Product, Data, and Enablement through field adoption
  • Maintain cadence documentation
  • Mentor team members and improve process documentation and execution

Requirements

  • Experience in Sales Operations, Revenue Operations, management consulting, or a similar role, including running a forecast process day to day in a B2B subscription business
  • Practical understanding of pipeline stages, deal bookings and crediting, bookings and ARR definitions, and compensation effects on sales representative behavior
  • Strong data and analysis skills
  • Highly proficient in Excel or Google Sheets
  • Ability to build models from scratch and validate numbers
  • Ability to work independently and collaborate with stakeholders
  • Clear, concise writing skills
  • Comfort working with senior leaders, including a CRO
  • Systems thinking and ability to learn new tools and domains quickly
  • Understanding of connections among CRM, quoting, billing, and compensation systems
  • Helpful, but not required: experience with bookings, crediting, or deal policies; consumption or usage-based revenue forecasting; Clari; Salesforce reporting; consulting, strategy, or structured problem-solving

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave
  • Incentive pay targeted at up to 100% of offered base salary for sales roles

Job type

Full Time

Experience level

Senior

Salary

$104,800 - $176,400 per year

Degree requirement

No Education Requirement

Location requirements

RemoteUnited States

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