About the role

Senior Business Analyst supporting Sun Life’s insurance distribution team through analytics, reporting, process improvement and change management. Managing data insights, sales targets and business initiatives.

Responsibilities

Support analytics and reporting needs for Sun Life’s Insurance Distribution team
Maintain business reporting by working with the Sales team and internal partners
Review data to generate value for a variety of functions
Develop enhanced analytics and reporting
Manage ongoing data and reporting needs
Create innovative and effective methods of analyzing data to provide business insights
Monitor and resolve production data and platform issues
Investigate and reconcile reporting issues while ensuring minimal disruption to sales teams
Manage the annual sales target-setting process with internal stakeholders
Update and maintain regional and advisor alignment daily, weekly, monthly and quarterly
Develop and maintain internal relationships to facilitate issue resolution and enhance reporting and analytics
Lead end-to-end project and change management activities, including planning, scheduling, governance, execution, post-implementation communication and monitoring
Capture stakeholder impacts, coordinate end-user training and communications
Lead business-user activities and training for new or improved analytics, reporting and technologies
Facilitate requirements-gathering sessions and develop business requirements and enhancement planning
Evaluate business processes, anticipate requirements, identify improvement areas, and implement solutions
Handle ad hoc reporting requests, analyze data, and present findings to leaders at various levels

Ability to apply systems thinking and hypothesis testing
Ability to assess data models and data and process flows
Highly organized and detail oriented
Excellent written and verbal communication skills, including persuasive presentation skills
Ability to communicate proactively, openly and directly with various stakeholders
Ability to manage multiple priorities simultaneously under tight deadlines
Strong consulting relationship-building skills across the organization
Strong workshop facilitation skills, including working with senior leaders
Ability to present data and information compellingly to influence and achieve support for change
Strong research, problem solving and analytical skills
Ability to provide simplified explanations of complex analytical methodologies
Experience balancing multiple projects
Knowledge of internal teams and processes
Demonstrated analytical, facilitation and change management skills
Experience managing complex process improvement projects
Expert-level knowledge of tools to collect, aggregate, segment and analyze data, including MS Excel
Knowledge of Wrike, MS PowerPoint, MS Project and MS Visio
University degree in Business, Finance, Math/Statistics, Computer Science or an analytics-related discipline, or 5+ years of relevant experience with increasing responsibilities
Working knowledge of Tableau is an asset
Working knowledge of SQL and programming languages such as Python and R is an asset

Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.
Hybrid work flexibility, with the choice to work from the office and virtually based on business, Client and employee needs.
Continuous improvement and digital enterprise experience opportunities.
Incentive plans for eligible employees, with payment discretionary and subject to individual and company performance.
Sales incentive plans for certain sales-focused roles.
Accommodation support for persons with disabilities and alternative job-posting formats.