Senior Product Strategy Manager guiding TELUS Health’s healthcare technology portfolio in Canada. Defining market strategy, positioning, pricing and business cases for patient engagement products.
About the role
- Director leading Syneos Health’s real-world late-phase research strategy, proposals, portfolios and delivery. Overseeing customer engagements, study operations, financial performance and cross-functional teams.
Responsibilities
- Independently lead customer engagements from pre-award strategy through study delivery
- Own study strategy, proposal development, bid defenses, and operational and financial oversight of assigned studies, programs and portfolios
- Partner with Business Development and Medical Strategy to secure new business and support account growth
- Develop delivery solutions for non-interventional and interventional late-phase research
- Align customer evidence needs with study design, data availability, country requirements, operational feasibility and budget
- Lead proposal development, writing and bid defense preparation, including delivery models, country and site strategy, staffing, assumptions, timelines, budgets and risk mitigation
- Coach team members to present expertise and proposed solutions clearly
- Develop customer relationships and identify follow-on opportunities
- Ensure effective transition from proposal to delivery
- Assess populations, endpoints, follow-up schedules and data sources with Epidemiology, Biostatistics and Medical
- Evaluate primary data collection, secondary data sources, electronic health records, claims and registries
- Oversee feasibility, country and site selection, startup, recruitment, retention, monitoring, data collection and closeout
- Oversee studies and portfolios against scope, timeline, quality and financial commitments
- Review performance trends, resolve escalations and lead recovery plans
- Lead portfolio reviews and governance discussions
- Forecast demand, allocate staff and balance workload, skills, continuity and cost
- Provide line management, including recruitment, onboarding, objective setting, coaching, performance reviews, development planning and succession planning, where assigned
- Develop project leaders and cross-functional teams
- Own financial oversight, including budget review, forecasting, resource utilization, profitability, scope management and change orders
- Apply GPP, GCP and applicable local requirements
- Coordinate ethics review, informed consent or waivers, privacy and data governance requirements
- Maintain oversight of quality risks, deviations and corrective and preventive actions
- Support audit and inspection readiness
- Use delivery metrics, customer feedback and lessons learned to improve processes, proposal assumptions, budget models and execution
Requirements
- Bachelor’s degree in life sciences, nursing, public health, epidemiology or a related discipline, or equivalent education and related experience
- Advanced relevant degree preferred
- Extensive relevant research experience within a CRO, pharmaceutical, biotechnology or comparable research organization
- Direct experience delivering both non-interventional and interventional late-phase studies required
- Understanding of observational and interventional study designs, routine-care research, primary and secondary data collection, and operational implications
- Working knowledge of Good Pharmacoepidemiology Practices (GPP), Good Clinical Practice (GCP), and applicable global and local requirements
- Experience leading proposals, bid defenses and senior customer discussions
- Experience translating evidence objectives into feasible, appropriately costed delivery plans
- Portfolio or multi-study oversight, operational problem-solving, financial forecasting, resource planning and scope management experience
- Experience developing staff and leading cross-functional teams
- Direct people-management experience required where the role includes line-management accountability
- Ability to work effectively with Medical, Epidemiology, Biostatistics, Regulatory, Safety, Data Management and technology partners
- Sufficient therapeutic-area knowledge to lead credible customer discussions and identify when specialist input is needed
- Strong communication, presentation, negotiation and decision-making skills
- Ability to manage competing priorities and resolve issues with senior stakeholders
- Proficiency in core business and project-management tools
- Fluency in English
- Willingness to travel approximately 25%
- At least eight years of relevant research experience
- At least seven years managing studies
- Demonstrated experience leading RWLP programs across interventional and non-interventional research
Benefits
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- Inclusive culture
- Reasonable accommodations for applicants with disabilities
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