AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving compliance, transformation, vendor performance, and high - performing international teams.
About the role
- Payroll Specialist ensuring accuracy in payroll processing, employee data coordination, and compliance with tax regulations for Syneos Health. Working collaboratively to deliver quality payroll services.
Responsibilities
- Coordinate and processes employee data (new hires, changes, additional earnings, and benefit deductions) from the HR system of record to the payroll system, ensuring employees earnings and deductions are within 99% accuracy, and in compliance with tax and legal requirements and Company established guidelines.
- Gathers and processes employee Time & Attendance data from the Time & Labor system to payroll, including validating time data using standard reports.
- Identifying and research variances in excess or lower than standard using Excel and other reporting tools in the systems.
- Support employee questions and research as they arise.
- Ensures employees’ federal and provincial tax initial setup is accurate and in compliance with CRA and Revenue Quebec regulations; monitor and process, subsequent changes due to employee address changes/relocations.
- Performs all biweekly post payroll activities including storing and providing appropriate payroll documents to the appropriate GL teams.
- Support all GL questions regarding payroll activities.
- Performs other payroll related tasks, including but not limited to preparing calculation of special payments including leave of absence, retro and pro-rated salaries as needed, calculation of vacation for employee absents during the year.
- Support special requests and final pay requirements as needed.
- Communicates any pay-related issues to management and other payroll staff, including identifying root-cause(s) and recommendation to resolve the issue.
- Provides stellar customer service to employees via monitoring the payroll queue in our customer service ticket tracking system and meeting team SLAs.
- Addresses level 1 and general level 2 inquiries related to payroll, benefits, taxes, and one-time earnings.
- Identify and create new knowledge articles supporting frequent employee inquiries.
- Prepare, disseminate, and support payroll related filings and documentation, such as year-end tax slips (T4 and RL1), Records of Employment, T2200 and TP64 Declarations of Conditions of Employment and other statements.
- Performs other work-related duties as assigned.
Requirements
- College degree in Business, Accounting, Mathematics, or related discipline with 3+ years of relevant experience preferred.
- Significant work experience also will be considered.
- Canadian Payroll Association Certification preferred (National Payroll Institute certification preferred).
- Bilingual (French / English) is required.
- Proficiency in Microsoft Office Software is essential.
- Experience using ADP or similar payroll processing systems, Time Modules, preferably Oracle Time and Labor (OTL).
- Excellent attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.
- Ability to perform several tasks simultaneously to meet deadlines is necessary.
Benefits
- We are passionate about developing our people, through career development and progression;
- supportive and engaged line management;
- technical and therapeutic area training;
- peer recognition and total rewards program.
- We are committed to building an inclusive culture – where you can authentically be yourself.
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AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving governance, transformation, vendor performance, and high - performing international teams.
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