Senior Customer Success Specialist responsible for leading client onboarding and implementation at a SaaS company. Creating exceptional client experiences and facilitating successful software adoption for various organizations.
About the role
- Commercial Solutions Engineer partnering with Sales to drive new business opportunities. Blending networking expertise with sales acumen to win competitive deals.
Responsibilities
- Partner with AEs to identify, qualify, and close new Commercial customer opportunities.
- Lead technical discovery, solution architecture, demos, and POCs to accelerate decision-making.
- Guide complex multi-stakeholder deals, aligning technical and business objectives.
- Provide structured feedback to shape product roadmap and GTM strategy.
- Build scalable enablement resources, demo environments, and solution blueprints for the SE team.
Requirements
- 4/5+ years in a customer-facing SE/SA role within networking or security software
- Proven experience co-owning pipeline and influencing quota outcomes with Sales
- Strong networking fundamentals (TCP/IP, DNS, routing, firewalls) and troubleshooting skills
- Deep understanding of zero-trust networking, secure connectivity, and IAM integrations (SSO, SAML, OIDC)
- Understanding of AI gateway and governance platforms for centralized LLM access, usage visibility, and audit
- Familiarity with privileged access management (PAM) including session recording, just-in-time access, and protocol-aware controls (e.g., Border0, CyberArk, Teleport)
- Experience with infrastructure as code tools such as Terraform, Pulumi, Ansible, or CloudFormation
- Hands-on architecture experience with AWS, GCP, and/or Azure
- Excellent communication skills, capable of translating technical features into business value
- Experience thriving in high-growth or startup environments
Benefits
- An inclusive, flexible environment where you can be your authentic self.
- A competitive total compensation package.
- Comprehensive group benefits with no waiting period.
- Remote first company—most of our teams work fully remotely.
- Connect with other Tailscalars IRL.
- Support for your personal and professional development.
- Paid time off and a healthy work-life integration.
- A build-your-own home office setup.
- Generous parental leave program from your first day.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Consultant - AI Strategist / Solution Architect at Keyrus, architecting AI strategies for scalable and measurable intelligent systems.
Senior Consultant Data & Solution Architect at Keyrus in Montreal or Toronto, architecting data ecosystems and leading delivery teams with cloud - native technology.
Senior Solutions Architect specializing in Microsoft Purview and SharePoint for AI, Security, and Compliance. Leading enterprise - scale data governance, information protection, and compliance initiatives in a remote role.
AI Solutions Engineer at Affirm building AI - powered systems for the People function, transforming business problems into software solutions. Hands - on role requiring collaboration with non - technical stakeholders.
Solution Engineer at Salesforce collaborating with clients on innovative marketing strategies. Driving business performance and delivering technology solutions within strategic accounts in Montreal.
Senior Backend/API Developer for Ardhanarishvara project connecting individuals in education, employment, and healthcare. Responsible for backend architecture, API development, and integration services.
Senior Software Engineer in Ford developing and supporting flashing tools for ECUs. Involved in software delivery lifecycle and mentoring junior engineers.
Solutions Architect designing and integrating systems for NAV CANADA. Collaborating with cross - functional teams to ensure solutions meet operational and technical standards.
Junior Solutions Architect for NAV CANADA's technology team, contributing to system design and integration. Collaborating with senior architects on real - world software projects.