Skills Training Manager at Momentum overseeing recruitment and training outcomes for community economic development programs. Collaborating with teams to ensure program quality and stakeholder engagement.
About the role
- Senior Learning Experience Designer creating blended learning solutions for credit adjudication in financial institutions. Collaborating with partners across Canadian Personal Banking to enhance credit strategies.
Responsibilities
- Design high quality, multi-approach blended learning and performance solutions on a variety of learning programs that supports business strategic priorities, enable people strategies and impact key business measures
- Build solid relationships with partners to ensure open communication, via active participation in meetings/working sessions to ensure credit risk interests are being effectively managed
- Act as a subject matter expert with both practical and technical expertise in all areas of content design and development applying adult learning principles and leading industry best practices
- Lead out on project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied
- Ensure learner accessibility and principles of diversity and inclusion in developing a variety of online learning solutions (i.e., eBooks, graphic rich deliverables, eLearning/simulation, online performance support tools, etc.) leveraging established standards and templates where possible
- Collaborate with business and functional partners to attain a good understanding of project, program and curriculum needs
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within our own team
- Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
Requirements
- Bachelor's degree/Advanced Degree in Instructional Design, Adult Education, Educational Technology or a related field
- 5+ years of experience in Instructional Design
- Proven experience in instructional design, preferably in a Financial Institution
- Proficient in Microsoft applications including Excel, Visio and Power Point
- Proficient in Adobe Creative Suite, and eLearning authoring tools such as Storyline360 and RISE360, as well as video development tools such as Powtoon
- Previous experience developing presentation and communication materials for senior management at all levels
- Strong strategic collaboration skills in working with SMEs for content creation, training adaptation, and validation
- Strong project management skills with the ability to meet deadlines and work independently
- A strong focus on attention to detail to produce high quality, accurate and timely deliverables to meet deadlines
- Ability to problem solve, influence and negotiate to deliver results
- Proficient with Accessibility requirements for all training development for in-person, virtual, and self-study delivery. Including the use of tools such as Jaws.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
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