Field Operations Associate II managing inventory and customer service. Supporting Grainger's strategic vision by providing the best service to customers on - site.
About the role
- Customer Service Agent providing technical support for Audi connect services. Engage with customers and dealers to resolve issues with Audi Digital Ecosystem, leveraging problem-solving skills and technology understanding.
Responsibilities
- Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
- Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
- Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
- Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy, and responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.
Requirements
- High school diploma
- Bachelor’s degree (preferred)
- Strong communication skills
- Analytical and conceptual thinking – using logic and reason, creative and strategic
- Must be a team player with strong communication & customer service skills
- Ability to stay on task when working independently
- Must be able to organize and manage multiple tasks in a fast-paced environment
- Computer savvy – skilled in the use of software
- Problem solving
- Resource management
- Strong ability to understand Technology and new Technology Concepts
- Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)
- Experience with VW/Audi or relevant technical product knowledge
- Possess a high-level understanding of vehicle electronics.
- Have a passion to understand how “things” work.
Benefits
- Competitive salary with incentive programs
- Medical and Dental benefits
- Employee Family Assistance Programs
- Rewards & Recognition programs
- Continuous learning through progressive training that is specific to your tenure and skills
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