Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Customer Service Agent providing technical support for Audi connect services. Engage with customers and dealers to resolve issues with Audi Digital Ecosystem, leveraging problem-solving skills and technology understanding.
Responsibilities
- Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
- Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
- Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
- Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy, and responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.
Requirements
- High school diploma
- Bachelor’s degree (preferred)
- Strong communication skills
- Analytical and conceptual thinking – using logic and reason, creative and strategic
- Must be a team player with strong communication & customer service skills
- Ability to stay on task when working independently
- Must be able to organize and manage multiple tasks in a fast-paced environment
- Computer savvy – skilled in the use of software
- Problem solving
- Resource management
- Strong ability to understand Technology and new Technology Concepts
- Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)
- Experience with VW/Audi or relevant technical product knowledge
- Possess a high-level understanding of vehicle electronics.
- Have a passion to understand how “things” work.
Benefits
- Competitive salary with incentive programs
- Medical and Dental benefits
- Employee Family Assistance Programs
- Rewards & Recognition programs
- Continuous learning through progressive training that is specific to your tenure and skills
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.