About the role

Customer Service Agent providing technical support for Audi connect services. Engage with customers and dealers to resolve issues with Audi Digital Ecosystem, leveraging problem-solving skills and technology understanding.

Responsibilities

Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy, and responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.

High school diploma
Bachelor’s degree (preferred)
Strong communication skills
Analytical and conceptual thinking – using logic and reason, creative and strategic
Must be a team player with strong communication & customer service skills
Ability to stay on task when working independently
Must be able to organize and manage multiple tasks in a fast-paced environment
Computer savvy – skilled in the use of software
Problem solving
Resource management
Strong ability to understand Technology and new Technology Concepts
Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)
Experience with VW/Audi or relevant technical product knowledge
Possess a high-level understanding of vehicle electronics.
Have a passion to understand how “things” work.

Competitive salary with incentive programs
Medical and Dental benefits
Employee Family Assistance Programs
Rewards & Recognition programs
Continuous learning through progressive training that is specific to your tenure and skills