Bilingual processing representative administering mutual fund accounts and executing transactions for Fidelity Canada. Resolving client transaction issues while supporting Canadian investors in a fully remote contract role.
About the role
- Bilingual Travel Representative connecting clients to travel options while providing customer service for Teleperformance. Engaging with customers and utilizing sales techniques to maximize bookings.
Responsibilities
- Respond to incoming calls and emails from customers who are currently traveling or are looking to purchase or research travel, following standard procedures and scripts.
- Greet and converse with customers in a courteous, friendly, and professional manner.
- Effectively convert customer inquiries into sales.
- Use appropriate sales techniques to meet revenue and closing rate targets.
- Research travel fares, destinations, options, and packages for customers.
- Read provided scripts verbatim while adhering to sales and quality standards.
- Accurately answer general questions about travel and destinations.
- Provide information, suggestions, and options in a way that is accurate, effectively addresses customer needs, and encourages purchases.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Upsell new or additional services.
- Handle calls to meet or exceed the established daily metric while maintaining an average talk time in line with current operational needs.
- Meet or exceed quality standards.
Requirements
- High school diploma or equivalent (required)
- College diploma (preferred)
- Two years of experience in sales, telemarketing, upselling, and customer service (required)
- Two years of experience in the leisure or business travel industry (required)
- One year of experience booking international travel
- Bilingualism (French and English, both spoken and written) is required to handle calls from English- and French-speaking customers across Canada and worldwide.
Benefits
- GDS system training provided
- Remote work
- Competitive compensation package that includes an additional language premium of $2.00 per hour for a second language
- Medical and dental insurance plans and Employee Assistance Program
- Pay - $21.00 per hour (19+2 for Bilingual)
- Paid training
- Employee referral program – starting at $500 for each hired referral
- Discounts on common products and services through Canada’s leading employee benefits program
- Internal career advancement opportunities
- Tuition reimbursement
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