ServiceNow Developer designing and executing solutions for clients in multiple Canadian cities. Leading development efforts and collaborating with stakeholders for optimal platform performance.
About the role
- Senior Technical Product Manager leading ServiceNow transformation at TELUS. Driving customer experience and operational efficiency through effective product management and technical leadership.
Responsibilities
- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.
- Provide business & technical leadership and consulting on infrastructure and service management solutions.
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions.
- Guide business case development and provide input on roadmap priorities.
- Mentor and collaborate with team members, supporting their growth and success.
- Deliver clear and regular status updates, highlighting risks and mitigation plans.
Requirements
- Proven experience leading complex transformation projects with a track record of high-quality delivery.
- Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
- Excellent planning, analysis, and problem-solving skills.
- Financial acumen: ability to build business cases that balance benefits, costs, and ROI.
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.
- Strong collaboration skills with the ability to engage stakeholders and mentor team members.
- ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.) preferred
- ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses preferred
- Post-secondary diploma or equivalent experience
- 5-7 years of relevant experience
- Bilingual (English/French) an asset.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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