Learning and Development Program Manager delivering blended learning, coaching, and assessment programs. Coordinating client partnerships, project logistics, and virtual and on - site delivery for CareerJoy.
About the role
- Clinical Lead with TELUS Health focusing on optimizing team workflows and elevating clinical service excellence. Leading clinical projects and collaboration with other leaders to ensure high-quality care across Canada.
Responsibilities
- Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
- Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives.
- Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
- Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
- Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
- Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
- Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations
Requirements
- Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
- Bilingualism & mastery in French and English, both spoken and written is mandatory
- Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
- Strong organizational and facilitation skills, data analysis and leadership abilities
- Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
- Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
- Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
- Availability: Able to work 7.5 hours a day, Monday to Friday
- Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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