Partnerships Team Lead scaling partner revenue for Tidio’s AI customer service platform across North America. Acquiring, activating, and growing agency, affiliate, and e-commerce partnerships.
Responsibilities
Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America
Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events
Own the full partnership lifecycle from prospecting and commercial conversations through onboarding, activation, and ongoing growth
Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities
Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities
Monitor partner performance and identify opportunities to increase engagement and revenue
Manage and coach two Partnership Representatives across Europe
Own the North American partner strategy and work closely with an international team
Manage approximately 20 active partners while driving new partner acquisition and team efficiency
Requirements
5+ years of experience in B2B SaaS partnerships, channel sales, or business development
Experience building or scaling early-stage partnership programs is highly preferred
Proven success acquiring partners through outbound prospecting and building partnerships from scratch
Experience working with agencies and/or e-commerce partners
Strong commercial skills, including discovery, presentations, negotiation, and closing
Track record of owning a revenue target and managing a partner pipeline
Experience representing a company at conferences, trade shows, or industry events
Familiarity with the Shopify ecosystem is a strong plus
Experience using PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms
Experience leading a small, agile team of partnership managers or BDRs is a plus
Must be based in Canada or the USA
Benefits
Base salary + commission
Remote work model with flexible hours
Contract options: B2B or Contract of employment (via Deel)
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones; equipment can be tailored to your needs
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
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