About the role

Principal Program Manager at Twilio leading global initiatives for Talent Acquisition and Employee Relations. Shaping long-term enablement strategy and managing high-impact programs.

Responsibilities

Drive Strategic Direction: Lead the multi-year roadmap for TA and ER enablement.
Orchestrate Complex Programs: Manage an agile portfolio of high-impact initiatives and projects.
Lead Our Content Architecture: Oversee the creation of "best-in-class" enablement resources.
Deliver Training: Coordinate and facilitate high-impact training sessions.
Lead Change: Incorporate impactful change management strategies to support new ways of working.
Manage Stakeholders: Build, strengthen, and manage cross-functional partnerships with critical stakeholders.
Facilitate Continuous Improvement: Continuously monitor, measure, and evaluate the impact of TA and ER enablement programs.
Advise Executives: Act as a trusted partner to TA and ER senior leadership.
Mentor: Mentor and support other enablement team members.

8+ years of experience in program delivery, enablement, or other talent-focused initiatives at a global company.
3+ years of functional experience in talent acquisition.
Experience designing and delivering transformational programs, specifically managing a broad portfolio of programs that drive measurable improvements in organizational productivity, collaboration, and business outcomes.
Advanced skills in project management, stakeholder management, change management, enablement, and training development.
Demonstrated ability to influence senior leaders without formal authority, often managing and navigating stakeholders through high-stakes or ambiguous territory.
Strong business acumen, with the external and internal insights to connect TA and ER initiatives to broader company strategy.
Domain depth evidenced by a strong understanding of the Talent Acquisition lifecycle and/or Employee Relations landscape, including the tools (ATS, Case Management) and compliance requirements of a global talent organization.
Experience crafting high-visibility, high-impact messaging that drives behavior change across large, diverse teams.
Bachelor’s Degree or equivalent experience in a related field.

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.