UMGC assistant director overseeing military degree planning and tuition - assistance services for active - duty members and DoD civilians. Leading staff, operations, reporting, and process improvement remotely across North America.
About the role
- Designing and delivering high-impact talent development programs for Twilio's global employees. Acting as a strategic partner to optimize learning initiatives and enhance professional excellence.
Responsibilities
- Design, lead, and evolve high-visibility talent development programs, including individual contributor offerings, aligned to business and talent strategies.
- Act as an advisor to HRBPs and senior stakeholders to assess capability gaps and propose targeted development solutions.
- Own program success end-to-end from needs assessment and instructional design (ADDIE/SAM) to global facilitation, measurement, and iteration.
- Define a global learning content strategy and operationalize it via a Twilio-wide Learning Council to address critical skill gaps.
- Apply expert-level knowledge of learning science and AI to develop solutions that resonate across global audiences.
- Act as the primary lead for the external learning ecosystem. This includes selecting vendors, negotiating contracts/SOWs, and ensuring the quality and integration of all outsourced learning solutions.
- Drive participation in development programs through effective communication, incentives, and support for internal career mobility.
Requirements
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
- Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
- Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
- Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
- Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
- Experience managing vendor partnerships in the learning tech ecosystem.
- Comfort operating independently and making high-impact decisions in ambiguous environments.
- Willingness to travel for in-person training (approx. one trip per quarter).
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Incentive programs
- Commissions
- Equity grants
- Health and wellness benefits
- Paid time off
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