Senior Program Manager managing the annual performance cycle for Twilio’s talent management. Collaborating with HRBPs and teams to ensure effective program execution while driving continuous improvement.
Responsibilities
Own performance cycle execution
Lead the end-to-end delivery of the annual performance cycle, including feedback moments, reviews, calibration support, and downstream handoffs (e.g., compensation).
Develop and manage detailed project plans, timelines, dependencies, and risk mitigation strategies to ensure flawless execution.
Coordinate readiness across policy, systems, enablement, communications, and HRBP support.
Enable HR Business Partners
Partner closely with HR Business Partners to ensure they are fully prepared to guide leaders and managers through performance cycles.
Translate program design and policy into clear HRBP-facing guidance, including timelines, key messages, FAQs, escalation paths, and manager coaching considerations.
Proactively identify where HRBPs may need additional clarity or support and address gaps before cycles launch.
Gather structured feedback from HRBPs during and after cycles to inform improvements.
Drive clarity, enablement, and adoption
Design and execute clear, audience-specific communications for employees, managers, and HRBPs that explain what’s changing, what’s required, and why it matters.
Build and deliver manager enablement (guides, toolkits, live sessions, office hours) that HRBPs can confidently reinforce with the business.
Ensure enablement materials are practical, timely, and easy to use, especially for frontline managers.
Partner closely with the HR Technology team
Act as the primary performance program partner to the Workday team, translating program requirements into system configuration, testing, and launch plans.
Ensure the technology experience supports a simple, intuitive, and compliant process.
Coordinate testing, issue triage, and post-cycle retrospectives with HR Tech and HRBPs.
Manage change and continuous improvement
Apply structured change management practices to support adoption of performance updates and process improvements.
Analyze cycle data and qualitative HRBP feedback to identify friction points and risks.
Recommend and implement iterative enhancements while maintaining operational stability.
Provide visibility and accountability
Track and report on program status, risks, adoption, and outcomes to Talent leadership and senior stakeholders.
Surface issues early with clear options and recommendations.
Maintain strong operational documentation and decision records.
Requirements
7–10 years of experience in performance management, talent management, HR operations, or program management.
Proven experience delivering enterprise-scale people programs in partnership with HR Business Partners.
Strong program and project management skills, including stakeholder alignment and risk management.
Experience developing HRBP and manager-facing enablement and communications.
Hands-on experience partnering with HR technology teams, including Workday or similar HCM platforms.
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