About the role

Sales Operations Manager scaling VendorPM’s vendor acquisition and self-serve revenue engine. Building Salesforce automation, forecasting, and SDR enablement for commercial real estate SaaS.

Responsibilities

Maintain and build scalable sales processes, playbooks, and operating rhythms for the Vendor Sales team
Develop structured onboarding programs to reduce SDR ramp time
Create training materials, documentation, and resources to improve vendor conversion rates
Identify and solve bottlenecks in the vendor rollout funnel through scalable solutions
Own the self-serve vendor sales motion and revenue number end-to-end
Improve self-serve sales performance through automation, personalization, and process optimization
Optimize the sales engine to increase revenue capacity without adding SDR resources
Partner with Product and Marketing to improve self-serve vendor conversion rates
Own ongoing vendor forecasting for internal teams and external clients
Translate data insights into concrete process improvements with RevOps
Track and report key performance metrics, flagging risks and opportunities to the CRO
Own vendor rollout updates for internal teams and external clients, including joint CS updates
Implement automated workflows to streamline data handoff and data cleanup
Build post-churn vendor sequences and win-back flows with Customer Success and RevOps
Partner with Product to implement the National Account Structure for multi-location vendor organizations
Coordinate Sales, CS, Product, and Marketing on vendor-related initiatives
Report directly to the Chief Revenue Officer (CRO)

5+ years of experience in Sales Operations, Revenue Operations, or a related role, with direct experience managing or closely overseeing a sales team (SDR/BDR preferred)
Proven experience building or scaling a self-serve / automated / PLG sales motion alongside a human-led sales team
Strong hands-on experience with Salesforce (required), including building workflows, reports, and dashboards
Experience with sales engagement and outreach tooling (e.g., Clay, Dialpad, or similar); familiarity with these or comparable platforms is a plus
Strong analytical skills; comfortable translating data into process changes and forecasts
Experience designing onboarding, training, or enablement programs
Excellent cross-functional collaboration skills, working closely with CS, Product, and Marketing
A builder's mindset: comfortable creating scalable systems and processes from scratch, not just maintaining existing ones
Strong written and verbal communication skills, with experience presenting to senior stakeholders
Ability to work in a hybrid environment in Toronto

In-Person, High-Energy Environment: Our downtown Toronto office is a hub of collaboration, focus, and innovation. We are a hybrid company because we believe the best work happens when brilliant minds come together.
Join a team of high-caliber, like-minded professionals who take pride in their work and push each other to achieve the seemingly impossible.
We are relentless in our pursuit of success. If you thrive in an environment where hard work, determination, and deep domain expertise are celebrated, you’ll love it here.
3 weeks vacation
8 wellness days to recharge
Benefits
Equity
Employer top-up for maternity and parental leave
Company and team socials
Growth opportunities with real impact on the industry and career trajectory