Senior Associate, Technical Operations

Posted 4 days ago

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About the role

  • Technical Operations specialist automating Wealthsimple’s AI chat workflows. Building reliable workflows, diagnosing pipeline failures, and owning operational QA.

Responsibilities

  • Design, configure, and maintain automated operational workflows using orchestration platforms and custom scripting
  • Define test cases, validate release readiness, monitor regression risks, and refactor or deprecate legacy workflows
  • Investigate raw logs and database tables using advanced SQL and Python
  • Identify failure patterns, isolate edge cases, and execute root-cause fixes on failed transactions
  • Use modern LLM tools for structured data parsing, regex generation, error-log classification, and operational investigations
  • Partner with senior engineering and operational stakeholders to translate process requirements into scalable technical implementations
  • Challenge existing processes with data-backed technical arguments
  • Act as a hands-on workflow builder and quality owner within the Operations ecosystem

Requirements

  • 1–3+ years of relevant technical experience in Technical Operations, Systems Analysis, Data QA, Software QA, or Workflow Automation
  • Direct responsibility for building, troubleshooting, and maintaining data-driven processes
  • Ability to write performant SQL beyond basic queries, including CTEs, window functions, and query optimization
  • Foundational familiarity with Python or scripting for data manipulation
  • Practical experience with workflow engines, API integrations, or orchestration platforms such as n8n, Workato, Make, or Retool
  • Understanding of edge-case handling, monitoring, rollback plans, and system dependencies
  • Ability to leverage LLM tools for structured data parsing, regex generation, error-log classification, and operational investigation
  • Ability to engage with software engineers on architecture and explain operational impacts to business partners
  • Legally eligible to work in Canada
  • Permanent residence in Canada

Benefits

  • Top-tier health benefits and life insurance
  • Long-term group savings with employer match, through Wealthsimple for Business
  • 20 vacation days
  • 4 wellness days
  • Unlimited sick and mental health days per year (not applicable to certain roles)
  • Work outside Canada for up to 90 days per year (not applicable to certain roles)
  • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
  • Equity compensation for permanent employees
  • AI Notetaker interview recording and transcription, with opt-out available without impacting candidacy

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$70,000 - CA$85,000 per year

Degree requirement

No Education Requirement

Tech skills

PythonSQL

Location requirements

RemoteCanada

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