About the role

Bilingual Program Manager managing Key Accounts across various segments for Waste Management. Focused on RFP/RFQ processes and maintaining strong customer relationships.

Responsibilities

Serve as the primary point of contact for assigned Key Accounts across various segments
Manage the end-to-end RFP/RFQ process
Partner closely with Legal to review contract terms
Maintain strong administrative ownership of assigned accounts
Utilize various internal systems to maintain accurate customer records
Act as a key internal coordinator, building effective working relationships across teams
Identify opportunities to optimize and grow internal portfolios
Communicate regularly with customers through various channels

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study
High School Diploma or GED (accredited) and four (4) years of relevant work experience in lieu of degree
Two (2) years of relationship management experience in environmental, waste or related service industry
RFP/RFQ-driven and compliance-based customer environments
Contract management, renewals, and service-level obligations
Internal operational workflows across Operations, Dispatch, Billing, and Sales support
Strong administrative, organizational, and time-management skills
Clear written and verbal communication for proposals, documentation, and customer correspondence
Proficiency in Excel and PowerPoint for analysis and presentations
Bilingual (French & English) for Quebec Applicants