About the role

Program Manager handling key accounts at WM, providing exceptional service and support. Responsible for relationship management, bid work, and ensuring customer satisfaction in environmental solutions sector.

Responsibilities

Provide exceptional customer service to large accounts.
Handle bid work.
Conduct site visits, waste audits, and address safety concerns.
Manage highly transactional accounts.
Establishes and maintains a high level of customer satisfaction.
Communicates to and works to resolve unique customer issues.
Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Updates and secures customer service agreements.
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
High School Diploma or GED (accredited) and four (4) years of relevant work experience
2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
Prior experience in sales highly preferred.