Senior Program Manager delivering client programs for DNAstack’s precision medicine and biomedical data - sharing software. Coordinating cross - functional teams, budgets, contracts, and executive stakeholders.
About the role
- Program Manager handling key accounts at WM, providing exceptional service and support. Responsible for relationship management, bid work, and ensuring customer satisfaction in environmental solutions sector.
Responsibilities
- Provide exceptional customer service to large accounts.
- Handle bid work.
- Conduct site visits, waste audits, and address safety concerns.
- Manage highly transactional accounts.
- Establishes and maintains a high level of customer satisfaction.
- Communicates to and works to resolve unique customer issues.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements.
- Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Requirements
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
- Prior experience in sales highly preferred.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days
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