Account Manager leading high - value personal - brand mandates for finance and real - estate entrepreneurs. Managing onboarding, strategy, retention, upselling, and measurable growth outcomes.
About the role
- Représentant(e) des comptes clients chez Wolseley Canada offrant service et soutien à la clientèle. Responsable de la croissance des ventes et de la rentabilité du portefeuille clients.
Responsibilities
- Responsible for sales growth and profitability of the assigned customer portfolio and for contributing to branch and company objectives
- Respond to customer inquiries (phone or email), take orders and enter them into the computer system
- Advise customers and promote our products based on their needs, providing any required technical information
- Prepare and submit quotes, provide technical support, documentation and any other materials required by customers
- Adhere to current pricing structures and promotions and collaborate with sales and branch teams
- Maintain and strengthen strong business relationships with existing customers while developing potential new clients through professional, effective solutions
- Deliver outstanding customer service and after-sales support
- Participate in product training as required
- Be proactive in seeking sustainable, effective solutions to customer issues
- Perform other related duties as required
Requirements
- Previous experience in sales and/or customer service
- Strong customer-service orientation and ability to build long-term, sales-focused relationships
- Ability to perform well in a dynamic environment, meet commitments and work independently
- Proven track record of responding quickly to customer needs and making effective decisions
- Excellent communication, time management, problem-solving and organizational skills
- Working knowledge and understanding of the company’s products and services
- Bilingualism to communicate with partners across the country (an asset)
Benefits
- Comprehensive benefits with premiums fully paid by the company for basic coverage from day one
- Competitive retirement savings program including an RRSP and a defined contribution pension plan, with employer matching up to 5.25% from day one
- Paid vacation, sick leave and a paid day off on your birthday
- Annual bonus and profit-sharing opportunities
- Employee discounts on leading plumbing, HVAC/R and industrial products
- Tuition reimbursement and opportunities for ongoing career development
- Employee referral program and recognition initiatives
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