Technical Customer Support specialist troubleshooting Sync’s cloud storage and file - sharing platform. Resolving technical, account, and billing issues while collaborating with product and development teams.
About the role
- Onsite IT Lead managing Zip's office infrastructure and automation solutions. Playing a key role in improving user experience through technology and scripting.
Responsibilities
- Architect end-to-end automation for employee onboarding/offboarding (Okta, Google Workspace, Slack).
- Serve as the primary technical lead for the physical office.
- Partner closely with Workplace and People teams to manage office expansions, desk deployments, and A/V upgrades.
- Manage and secure the corporate network (WiFi, LAN, VPN, Firewalls) and endpoints (Iru/Intune).
- Build custom scripts (Python, PowerShell, or Bash) and utilize APIs to integrate our SaaS stack.
- Take the initiative to write and maintain high-quality runbooks and internal SOPs.
- Provide top-tier support for Mac/Windows hardware and software via Jira Service Management.
Requirements
- 5+ years in IT Systems Engineering; previous experience as an Onsite Lead is a plus.
- Strong understanding of TCP/IP, VLANs, DNS, DHCP, and firewall management.
- Experience with MDM (Iru/Intune) and EDR tools (CrowdStrike).
- Advanced mastery of Okta (Lifecycle Mgmt) and Google Workspace.
- Experience with automation workflow software, REST APIs and proficiency in Python, Bash or PowerShell for script deployment.
- Hands-on experience with Zoom Rooms, A/V hardware, and office networking.
Benefits
- Health insurance
- Professional development opportunities
Job title
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