Leading presales strategy and solution architecture for FIS financial technology platforms. Presenting secure cloud and managed - services solutions to financial - services clients across the US and Canada.
LP
Solutions Consultant (CCaaS)
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Accenture Song seeks a Solutions Consultant (CCaaS) to design and deliver contact center and agentic AI solutions using NiCE CXone and Cognigy, leading workstreams from discovery to go-live.
Responsibilities
- A hands-on Solution Consultant who designs and delivers next generation contact center and agentic AI experiences on NiCE CXone and Cognigy, with growing depth in Agentic AI platforms. You own discrete solution workstreams end to end discovery, design, build oversight, and go-live, while collaborating closely with senior architects and engagement leads on broader program strategy. At this level, you’re expected to lead the technical design of a workstream or mid-sized engagement, mentor more junior engineers and consultants, and represent the solution credibly in front of client managers and directors. You bring sharp execution, a point of view on conversational and agentic AI, and the appetite to grow into a principal architect role.
Requirements
- 5+ years designing and delivering contact center solutions, with at least 2+ years hands-on with NiCE CXone. 2+ years building conversational AI solutions on Cognigy. Demonstrated experience designing or building LLM-powered or agentic AI solutions in CX. Working knowledge of cloud architecture on AWS, Azure, or GCP. Solid grasp of REST APIs, webhooks, JSON, and integration patterns; comfortable reading and writing code (JavaScript, Python, or similar). Understanding of contact center KPIs. Experience leading a workstream or mid-sized engagement end to end. Strong written and verbal communication. A minimum of a high school diploma or GED. English is required.
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