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About the role

  • Technical Program Manager driving product development and client success in AI transformation efforts at 3Pillar Global. Leading teams across continents to ensure robust project delivery and governance.

Responsibilities

  • Masterfully navigate complex client interactions and co-build agile team structures to ensure project success.
  • Lead global projects and program-level engagements with multiple, cross-functional teams.
  • Provide supervision, mentorship, and growth opportunities for managers within your engagements or practice area.
  • Utilize your full-cycle product development expertise and deep understanding of Agile methodologies to drive team efficiency and product quality.
  • Demonstrate your ability to manage complex solutions and multi-workstream engagements. Plan, resource, and deliver projects with a data-minded and methodical approach, ensuring accountability across all stages of work.

Requirements

  • Full-cycle product development expertise - A proven track record of success in leading global projects and navigating complex client accounts, with at least 10 years of relevant leadership experience in product development.
  • 8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations.
  • Leadership Skills: 5 years of leadership experience, with an exceptional ability to lead high-performing teams, manage other managers, and influence cross-functional collaboration. Executive-level communication skills are essential for engaging with technical and business stakeholders.
  • Technical Expertise: Demonstrated strength in Agile software development methodologies, managing actionable backlogs, and leading technical strategy for engagements. Your background will include significant experience in delivering digital products from conception to launch.
  • Strategic Vision: Ability to absorb complex information and communicate effectively to both technical and non-technical audiences. You'll have a strong understanding of the external business environment and its impact on strategy and operations.
  • Experience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives.
  • Experience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime.
  • Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding.
  • Experience in identifying and implementing AI-driven operational improvements.
  • Education: Bachelor’s degree or higher in a related field. Relevant professional certifications and a record of continuous learning in product development and agile practices are highly desirable.
  • Executive level written and verbal english communication skills. Demonstrated success communicating with, influencing, and setting expectations with technical and business stakeholders.
  • 5 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholders

Benefits

  • Medical & dental insurance - with employee contributions
  • LTD, Life & AD&D insurance - employee paid
  • Paid time off
  • 10 Paid Holidays
  • RRSP with Employer Matching
  • Flexible work policy

Job type

Full Time

Experience level

SeniorLead

Salary

CA$150,000 - CA$190,000 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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