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Dynamics 365 Program Technical Lead
LinkedIn Recruiter Post
Lead technical direction for a Dynamics 365 program in healthcare, migrating from Microsoft AX. Own technical accountability, challenge estimates, and build a growing team.
About the role
- Technical Program Manager driving product development and client success in AI transformation efforts at 3Pillar Global. Leading teams across continents to ensure robust project delivery and governance.
Responsibilities
- Masterfully navigate complex client interactions and co-build agile team structures to ensure project success.
- Lead global projects and program-level engagements with multiple, cross-functional teams.
- Provide supervision, mentorship, and growth opportunities for managers within your engagements or practice area.
- Utilize your full-cycle product development expertise and deep understanding of Agile methodologies to drive team efficiency and product quality.
- Demonstrate your ability to manage complex solutions and multi-workstream engagements. Plan, resource, and deliver projects with a data-minded and methodical approach, ensuring accountability across all stages of work.
Requirements
- Full-cycle product development expertise - A proven track record of success in leading global projects and navigating complex client accounts, with at least 10 years of relevant leadership experience in product development.
- 8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations.
- Leadership Skills: 5 years of leadership experience, with an exceptional ability to lead high-performing teams, manage other managers, and influence cross-functional collaboration. Executive-level communication skills are essential for engaging with technical and business stakeholders.
- Technical Expertise: Demonstrated strength in Agile software development methodologies, managing actionable backlogs, and leading technical strategy for engagements. Your background will include significant experience in delivering digital products from conception to launch.
- Strategic Vision: Ability to absorb complex information and communicate effectively to both technical and non-technical audiences. You'll have a strong understanding of the external business environment and its impact on strategy and operations.
- Experience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives.
- Experience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime.
- Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding.
- Experience in identifying and implementing AI-driven operational improvements.
- Education: Bachelor’s degree or higher in a related field. Relevant professional certifications and a record of continuous learning in product development and agile practices are highly desirable.
- Executive level written and verbal english communication skills. Demonstrated success communicating with, influencing, and setting expectations with technical and business stakeholders.
- 5 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholders
Benefits
- Medical & dental insurance - with employee contributions
- LTD, Life & AD&D insurance - employee paid
- Paid time off
- 10 Paid Holidays
- RRSP with Employer Matching
- Flexible work policy
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