Designing learning plans and onboarding programs for TELUS Health's customer success team. Collaborating with cross - functional leaders to enhance employee performance and development.
About the role
- Oversee leadership development initiatives and programs for a global clinical research organization. Collaborate with stakeholders to enhance capabilities within the organization.
Responsibilities
- Design and lead organizational leadership development programs that build capability at the manager, director, and emerging senior leadership levels.
- Translate talent review and succession planning into targeted development pathways and cohort-based learning experiences.
- Partner with HR Business Partners to identify development gaps for high potential employees and succession candidates and build solutions that close them.
- Facilitate leadership workshops and development experiences, adapting approaches to different audiences and organizational contexts.
- Evaluate program effectiveness using capability metrics and succession pipeline data, and continuously improve offerings based on results.
- Lead diagnosis and development of organizational capability initiatives in areas critical to organizational performance, including communication, AI fluency, client partnership, and cross-functional collaboration.
- Anticipate emerging capability needs based on workforce planning data and business strategy and build scalable solutions before gaps become critical.
- Represent People and Culture on the Enterprise Training Council and bring an organizational capability lens to governance discussions and learning investment decisions.
- Collaborate with the Process and Training Centre of Excellence to create a joined-up, coherent employee development experience across the organization.
- Directly supervise and develop the Learning Specialist and Learning and Development Consultant, providing direction, coaching, and oversight of program delivery.
- Manage external vendors, facilitators, coaches, and psychometric providers, including contracting, briefing, and quality oversight.
- Evaluate and recommend new learning tools and approaches to enhance program quality and organizational reach.
- Partner with HR Business Partners, People and Culture leadership, and senior business leaders to translate talent insights into meaningful development action.
- Advise and consult with senior leaders on team and individual capability needs, presenting data-driven recommendations and program outcomes.
- Partner with Quality and Compliance where capability development intersects with regulated training requirements and quality culture.
Requirements
- 5 or more years of experience in learning and development, organizational development, or leadership development, with demonstrated experience in program design and delivery.
- Demonstrated experience designing and delivering leadership development programs, including facilitated and cohort-based learning experiences.
- Ability to build credibility with and influence senior stakeholders, translating capability data into practical recommendations.
- Solid knowledge of adult learning theory, instructional design principles, and organizational capability assessment approaches.
- Experience coordinating or managing external vendors, facilitators, or learning partners.
- Working understanding of talent management processes including succession planning, talent reviews, and high potential development.
- Bachelor's degree in Human Resources, Organizational Development, Adult Education, Business, or a related field.
- 7 or more years of progressive experience, including exposure to people leadership and experience in a regulated or complex organizational environment (preferred).
- Master's degree in Organizational Development, Adult Education, Human Resources, or a related discipline (preferred).
- Exposure to psychometric and 360-degree assessment tools (preferred).
- Familiarity with AI-enabled learning tools and platforms (preferred).
- Basic understanding of regulated training requirements and quality management systems in a clinical research or similar environment (preferred).
Benefits
- remote-first work arrangement
- collaborative and inclusive culture
- clear path for career growth
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