Telephony Engineer managing Five9 Contact Center solutions. Designing and optimizing telephony infrastructure for healthcare organizations with a focus on exceptional customer experience.
About the role
- Senior Software Engineer responsible for authentication systems in AI-driven contact center solutions. Collaborating with product and engineering teams on innovative platform developments.
Responsibilities
- Play a substantial role in the platform frontend and authentication engineering team.
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
- Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
- Technical ownership in a substantial part of the Cresta authentication stack.
- Contribute to building the best-in-class company in addition to building the best-in-class product.
- Full stack support for Cresta’s 1st party and 3rd party authentication systems (frontend and backend).
- The authentication team is responsible for building systems to authenticate users, service accounts, virtual agents, server workloads, cloud based authentication for external integrations, etc.
- Expanding Cresta’s BYOID (Bring Your Own Identity) repertoire.
- Securing sign-in (password authentication, multi-factor authentication, etc) and application access.
- Building customized, streamlined and frictionless customer-specific auto-login systems.
- Improving and migrating from legacy authentication systems to more modern industry-based, standardized and secure systems.
Requirements
- Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.
- 8+ years of experience in relevant domains (Identity and Access Management).
- Very solid coding skills.
- Experience in various authentication protocols (OAuth 2.0, OIDC, SAML 2.0, FIDO 2.0, etc).
- Golang for backend services (gRPC, Protobuffers).
- Postgres, Redis, Kubernetes, Cloud based services (AWS), etc.
- Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products.
- Proficient in designing and maintaining clear end-to-end authentication systems.
- Experience as a technical lead of full stack supporting various authentication and security product features.
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Software Applications Developer on the FortiCare team at Fortinet. Engaging in multi - tier web applications, microservices, and web client technologies.
Full Stack Software Engineer responsible for delivering ML - powered applications at AltaML. Collaborate across teams using Claude and agentic coding tools for software development.
Staff Software Engineer at Outschool, creating a personalized, AI - guided educational platform for families. Leading engineering initiatives and mentoring teams in AI - native development.
Intermediate Full - Stack Developer for BGC Engineering Inc. designing features on Structura platform. Collaborating with engineers and data scientists, focusing on React front end and FastAPI backend.
Software Engineer building and maintaining internal development tools for Homebase. Key contributor to platform infrastructure enhancing developer experience and CI/CD pipelines.
Software Engineer focused on Salesforce development at Ritchie Bros. Collaborating with teams to deliver high - quality software solutions efficiently.
Full Stack Developer responsible for full stack development in a construction and manufacturing company. Working primarily on Web applications with C# and SQL Server.
Senior Full - Stack Engineer at Total Life creating scalable applications supporting mental health for the elderly. Collaborating with product and clinical teams to enhance user experience and performance.
Senior Staff Engineer supporting M3 environments at a Global Digital Product Engineering company. Responsible for resolving complex issues and ensuring business continuity.