AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving compliance, transformation, vendor performance, and high - performing international teams.
About the role
- Senior Payroll Specialist managing full-cycle payroll processing for premier clients. Leading issue resolution and collaborating on strategic payroll initiatives, ensuring compliance with Canadian regulations.
Responsibilities
- Advanced Processing: Manage full-cycle payroll processing for our premier client base, handling advanced overrides, manual tax overrides, and void management.
- Lead Issue Resolution: Act as the first point of escalation for complex technical or client service inquiries, troubleshooting HRIS and payroll discrepancies with urgency.
- Drive Special Projects: Collaborate directly with the Payroll Supervisor on strategic initiatives to improve payroll SOPs and workflow efficiency.
- Cross-Functional Collaboration: Partner with internal departments to solve system issues and maintain flawless compliance with multi-provincial Canadian regulations.
Requirements
- Credentials: PCP or PLP certification is required.
- Language: Fully bilingual and proficient in both French and English.
- Experience: 5+ years of dedicated payroll experience, specifically handling multi-provincial Canadian payroll software.
- Leadership Traits: Superior logic, decision-making capabilities under pressure, and a proactive attitude toward process improvement and cross-functional problem-solving.
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AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving governance, transformation, vendor performance, and high - performing international teams.
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