Account Manager selling Mitel’s Unified Communications and Contact Center solutions through channel partners. Managing Canadian enterprise accounts, prospecting, and driving consultative sales growth.
About the role
- Account Manager nurturing DoiT’s cloud-technology customer relationships across Canada. Driving retention, cloud optimization, vendor collaboration, and long-term account growth.
Responsibilities
- Develop a deep understanding of DoiT’s business, cloud management platform, support, services, and customer needs
- Maintain ownership and context of assigned customers and communicate with vendor teams about value and revenue-growth opportunities
- Manage customer support escalations through resolution and ensure high customer satisfaction
- Negotiate and close long-term commitments with key stakeholders
- Identify new workload opportunities within customers’ cloud environments and SaaS solutions
- Establish regular engagement with the customer portfolio while balancing strategic and emerging clients
- Aggregate customer feedback to align products and solutions with customer needs
- Provide customer feedback to engineering teams and help prioritize development deliverables
- Deliver quarterly customer reviews covering project timelines, projected cloud-platform spending, and support and engagement feedback
- Identify cost-optimization opportunities in customer cloud environments
- Work with cloud-vendor sales representatives on mutual customers
Requirements
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
- 3+ years experience at a technology company
- Strong verbal/written communication skills
- Strong technical skills enabling productive engagement with technical teams and influential relationship-building
- Great operational/administration skills
- Analytical and detail-oriented
- Ability to zoom in/out from the big picture to minutiae
- Desire to grow within the organization and continuously broaden skill sets
- Experience with AWS, GCP, or other major public clouds (bonus)
- Experience in the FinOps Ecosystem (bonus)
- Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (bonus)
- Additional languages (bonus)
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
- Remote work flexibility
- Schedule flexibility balancing work and home life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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