Field Operations Associate servicing customer inventory, stocking products, and resolving onsite issues for Grainger, a North American MRO products distributor. Supporting account growth through customer service and sales opportunities.
About the role
- Ocean import operations coordinator managing end-to-end shipments for DSV, a global transport and logistics leader. Coordinating carriers, documents, compliance, costs, KPIs, and customer communication.
Responsibilities
- Daily management and coordination of ocean import shipments
- Establish and coordinate schedules with carriers and tender shipments
- Create and coordinate country-specific documents
- Adhere to domestic and international shipping regulations
- Track and trace all shipments
- Prepare and publish reports as requested
- Proactively identify problems and implement appropriate solutions
- Confirm rates with carriers
- Contain shipment costs via the accounting system
- Evaluate shipments, consolidate loads, and select cost-effective pickup and/or delivery methods
- Ensure DSV KPIs are met throughout shipment movement
- Perform lane analysis to select the appropriate transport mode according to customer requirements
- Communicate daily with customers regarding relevant issues and resolutions
- Manage new account implementation from standard operating procedure to execution
- Support DSV’s ISO 9001 and ISO 45001 certification commitments at the Montreal location
- Perform tasks supporting quality, health, safety, environmental objectives, sustainability, and workplace safety
Requirements
- A minimum of two years international transportation industry experience or education in supply chain logistics, international transportation, or a related field of study
- CIFFA certificate, an asset
- Dangerous Goods Certification, an asset
- GDP Training, if required
- Good command, both verbal and written, English skills
- Proficiency of the French language is required for local communication
- Ability to communicate effectively in a diverse multicultural environment
- Microsoft Office suite
- CargoWise experience, an asset
- Prolonged periods sitting and standing at a desk and working on a computer
- Ability to create collaborative engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal, problem-solving, analytical, organizational, and time management skills
- Ability to multi-task, plan, prioritize and manage time effectively
- Ability to work as both a team builder and team-player
Benefits
- Inclusive and diverse workplace
- Recruitment-process accommodation for candidates with disabilities
- Regular working hours, with additional hours when required by business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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