Field Operations Associate servicing customer inventory, stocking products, and resolving onsite issues for Grainger, a North American MRO products distributor. Supporting account growth through customer service and sales opportunities.
About the role
- Senior network operations specialist troubleshooting critical infrastructure for TD, a global financial institution. Resolving escalated incidents across cloud, SD-WAN, firewalls, load balancers, and wired/wireless networks.
Responsibilities
- Provide senior-level troubleshooting expertise for network incidents and issues
- Participate in an on-call pager rotation
- Resolve critical and escalated network incidents as part of the L2 Tech Response support team
- Keep critical network services operational on a global basis
- Analyze network traces to identify root causes quickly
- Fix issues and work with other teams to eliminate root causes and prevent future incidents
- Manage support queues when needed and direct colleagues toward resolution
- Use automation and advanced network management tools to resolve incidents efficiently
- Support wired, wireless, cloud, SD-WAN, firewall, load-balancing, and other network platforms
- Provide operational support in a large and complex network environment
- Conduct proactive monitoring and reduce incident resolution time
- Communicate with senior management and collaborate across teams
- Multitask, prioritize, and address challenges in real time
Requirements
- 10+ years of solid hands-on relevant experience with wired and wireless technologies, including routing/switching, firewalls, load balancing, cloud, SD-WAN, QoS, VoIP, optical, DHCP, DNS, monitoring tools, and CDN
- Expert-level network trace analysis skills
- Experience supporting a large and complex network environment
- Experience exploring and implementing automation for proactive monitoring and reducing incident resolution time
- Flexibility with on-call duties, rotation, and shift timing
- Deep technical knowledge of network platforms and application-network interactions
- Knowledge of Cloud, SaaS, ACI, SD-WAN, wired and wireless networking, F5 load balancing, and Palo Alto firewalls
- Strong leadership and supervisory/consulting skills for complex incident troubleshooting and queue management
- Experience with automation and advanced network management tooling
- Strong knowledge of networking technologies including firewalls, load balancers, routing and switching, QoS, VoIP, optical, monitoring tools, DHCP, DNS, CDN, ACI, and DNAC
- CCIE, F5, Palo Alto, data-center, and SD-WAN qualifications are a definite plus
- Deep Wireshark and ExtraHop analysis skills
- Ability to communicate technical issues concisely to senior management
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and performance conversations
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Recruitment/interview accommodations
Job title
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Experience level
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Degree requirement
No Education Requirement
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