Field Clinical Specialist training clinicians and supporting Terumo medical devices in interventional procedures. Traveling to hospitals, cath labs and customer accounts across Canada.
About the role
- Clinical Applications Specialist providing clinical expertise and support for ultrasound products. Partnering with healthcare organizations to ensure customer satisfaction and optimize ultrasound technology use.
Responsibilities
- Provide technical and clinical leadership to customers by demonstrating the full range of Ultrasound product features and advanced technologies.
- Partner with customers to support the utilization of advanced software applications, artificial intelligence-enabled features, and workflow-enhancement tools that enhance efficiency and patient care.
- Deliver product training on equipment use to customers in General Imaging, Women's Health, MSK, Interventional, and other ultrasound applications as required.
- Monitor customer installations of ultrasound products to ensure customer satisfaction and strengthen ongoing customer relationships.
- Support trade shows and professional conferences by performing product demonstration and customer training.
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.
- Enhance customer satisfaction and retention through continuing education on optimization of equipment utilization by customer.
- Provide regular feedback on customer satisfaction and needs.
- Collaborate with team members and product resources to enhance and solidify expertise in product knowledge.
- Complete reports and administrative tasks, including documentation of customer training sessions, product demonstrations, and post-sale support activities.
Requirements
- Registered Diagnostic Medical Sonographer; current member of a Canadian ultrasound professional association (e.g., Sonography Canada) or ARDMS.
- 3+ years of ultrasound imaging experience in a diagnostic clinical setting, preferably a hospital or multi-specialty clinical environment.
- Willingness to travel extensively across Canada with overnight stays, according to regional and business needs.
- Working knowledge of Microsoft Office applications, including Outlook and Teams.
- Ability to teach and train in an effective and organized manner.
- Excellent presentation and public speaking skills.
- Strong analytical thinking and ability to troubleshoot.
- Ability to work unsupervised and as part of a team.
- Exceptional interpersonal and communication skills.
- Valid driver's license and passport.
Benefits
- ongoing professional development
- career growth opportunities
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