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About the role

  • Solutions Engineer at Heidi focusing on technical sales and integration in healthcare technology. Collaborating with teams to deliver tailored solutions and support sales cycles in an innovative environment.

Responsibilities

  • Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations.
  • Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility.
  • Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
  • Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
  • Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions.
  • Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field.

Requirements

  • 3–6 years of experience in customer facing technical role: Pre-sales Solutions Engineering, Sales Engineering, Technical Consulting preferably in SaaS, healthcare, or enterprise software
  • Experience leading and owning technical and workflow discovery sessions
  • Comfortable with ~ 25 - 50% travel for onsite customer engagements
  • Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
  • Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
  • Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
  • Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
  • A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side
  • Bonus: Background in healthtech, startups, or regulated environments; hands-on familiarity with clinical workflow design or field deployment in healthcare settings

Benefits

  • In office to collaborate with like-minded professionals
  • Healthcare, Dental, Vision benefit options
  • 401k with 3% match
  • Personal development budget of $500 per annum
  • Become an owner, with shares (equity) in the company, if Heidi wins, we all win
  • The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
  • The opportunity to fast track your startup career!

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$130,000 - CA$150,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridTorontoCanada

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