Individual Disability Claims Analyst evaluating and managing disability claims for clients' financial security. Ensure professionalism and accountability in client interactions while supporting life events.
About the role
- Senior Travel Claims Specialist working in travel claims risk management team at Manulife. Handling adjudication claims, providing decisions, and resolving customer complaints.
Responsibilities
- Work with Manulife’s Third Party Providers of emergency medical assistance
- Make final claims decisions, claims exceptions, and business decisions on contested claims
- Review and respond to appeals or correspondence submitted by lawyers on behalf of their clients
- Investigate, resolve, and respond to Escalated Complaints
- Conduct monthly random audits of travel claims and credit card benefits processed by Manulife’s Third Party Providers
- Provide input on contract wording for new and existing products and plans
Requirements
- 3-5 years’ experience in adjudication claims, preferably life, health or travel
- Proven analytical, problem solving, decision making, and negotiation skills.
- knowledge of medical terminology, medications and their applications, diseases, tests, and treatment modes is an asset
- Exceptional interpersonal skills with a high level of professionalism
- Ability to identify potential problems and risks, and be accountable for solutions
- Exceptional customer service skills
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans including pension and a global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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