About the role

Product Pre-Sales Engineer at NiCE, contributing to presale function success in AI-driven solutions. Collaborating with sales and engineering teams to enhance customer experience.

Responsibilities

We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success.
You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges.
You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions.
You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions.
This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills.
As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives.
Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers.
You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.

Bachelor's degree in a related technology field. MBA Preferred.
At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.
7+ years of consulting or customer engagement experience
5+ years of contact center experience
Successful track record in best-of-class solutions with a portfolio of strong work examples
Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
Knowledge of chatbot, automation, and/or conversational AI solutions.
Familiarity with knowledge management, asynchronous messaging, and analytics solutions
Experience with Enterprise SaaS applications, architecture, APIs and integrations
Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
Ability to manage deliverables across multiple projects and meet tight deadlines.
Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.
Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.

Join an ever-growing, market disrupting, global company
fast-paced, collaborative, and creative environment
endless internal career opportunities across multiple roles, disciplines, domains, and locations