About the role

Technology Program Manager for Payscale driving operational excellence across Information Security, Technology, and AI functions independently while managing complex projects and reporting to executive leadership.

Responsibilities

Own end-to-end program management for concurrent initiatives across Information Security, Technology (IT & Infrastructure/Platform), and AI - maintaining full visibility into scope, schedule, dependencies, and status at all times
Build and maintain project plans, milestones, and delivery timelines in Jira, Asana, or MS Project
Proactively identify risks, blockers, and scheduling conflicts across workstreams and surface them to the appropriate stakeholders before they affect delivery
Maintain a current RACI matrix across all active programs, ensuring ownership is clear and accountability gaps are documented and resolved
Coordinate scheduling, agendas, and follow-through for cross-functional working sessions, program reviews, and stakeholder meetings across G&A, R&D, and InfoSec/Technology
Manage action item tracking and follow-up across all programs, ensuring commitments are documented, owners are assigned, and deadlines are met
Serve as the operational coordinator for AI initiatives - managing meeting cadence, tracking action items and decisions, and driving follow-through on tasks
Develop and maintain program status dashboards and executive-level reporting for stakeholders
Produce regular program health reports that surface progress, risks, and decisions required in a format appropriate for each audience
Own stakeholder communications for program milestones, delays, and escalations - ensuring the right people have the right information at the right time
Build and maintain metrics frameworks for the IT and Information Security functions, tracking operational KPIs, SLA performance, and program velocity
Develop reporting to make program and operational metrics visible to leadership on a consistent cadence
Partner with Information Security and IT management to define meaningful metrics that reflect program health, not just activity

Requirements

5+ years of program or project management experience in a technology or IT environment
PMP certification required (or actively in progress with expected completion within 12 months)
Demonstrated ability to manage multiple concurrent programs independently with minimal oversight
Experience building and maintaining RACI matrices, project plans, and executive status reporting across complex cross-functional initiatives
Proficiency in at least one project management tool - Jira, Asana, MS Project, or Smartsheet
Experience with metrics reporting and data visualization using Tableau, Snowflake, or similar BI tools
Strong written and verbal communication skills - you can write a crisp summary and facilitate a working session with equal comfort
Comfortable operating in an ambiguous, fast-moving environment where structure often needs to be built rather than inherited
Experience with Information Security, IT operations, or project governance programs in a technology environment

Benefits

Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
14 Paid Company Holidays, includes 2 floating holidays (you choose!)
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment
Access to continued learning & development opportunities
Company sponsored volunteer hours

Technology Program Manager

at Payscale

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