Technical Program Manager owning Caseware's AI roadmap and cross - functional launches. Driving predictable delivery for Canada's audit and accounting software company.
About the role
- Leading a Technical Operations team at Quicknode to ensure service reliability and oversee critical incidents. Responsible for team growth, project delivery, and operational efficiency.
Responsibilities
- Own team delivery: set quarterly goals, run sprints, ship infra projects and upgrades on time
- Drive reliability: maintain SLAs/SLOs, reduce incident recurrence
- Lead escalations: coordinate SEV-0/1 response, stakeholder comms, post-mortems
- Grow the team: hire, mentor, run performance reviews, and build a culture of accountability
- Champion automation initiatives to reduce toil
- Align with Product, Engineering, Security, and Support on priorities
Requirements
- 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams
- Hands-on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog)
- Led SEV-0/1 responses, written RCAs, and built processes for lower MTTR
- Strong SLO/SLA ownership, on-call scheduling, workload distribution
- Partner with Product, Engineering, Security, and Support
- Articulate complex failures simply to engineers, execs, and customers
Benefits
- Compensation: region-aligned, bonus-eligible, transparent from the start
- Remote-first: async culture, follow-the-sun coverage, sustainable on-call
- Inclusive and respectful workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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