About the role

Staff Technical Program Manager overseeing complex technical projects at Serve Robotics. Leading cross-functional efforts in engineering, product, and operations for robotic delivery systems.

Responsibilities

Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various operations projects including depot build outs/upgrades, partner relationships, Software integrations, deployment automations, cost reduction projects, and process development.
Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders
Gather requirements, align priorities, and communicate project status updates effectively.
Develop and implement processes that streamline workflows and improve efficiency.
Coordinate with product and engineering management to create and maintain active roadmaps.
Analyze and update existing processes and identify areas for optimization and improvement.
Coordinate broad communication efforts to keep all teams informed and aligned.
Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.
Create detailed processes with artifacts that can be easily implemented and understood by a broad audience.

BS degree in computer science, engineering or equivalent job experience
10+ years of experience in engineering program management or technical program management
10+ years experience with operations, robotics, software, hardware, or autonomous systems
Experience successfully articulating technical concepts to both technical and non-technical partners
Strong technical knowledge of robotic systems and international operations
Strong track record of managing complex cross-functional projects and shipping product features in a production environment
Experience building strong working relationships with executive leaders and engineers across functions and departments
An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience.