Technical Program Manager owning Caseware's AI roadmap and cross - functional launches. Driving predictable delivery for Canada's audit and accounting software company.
About the role
- Staff Technical Program Manager overseeing complex technical projects at Serve Robotics. Leading cross-functional efforts in engineering, product, and operations for robotic delivery systems.
Responsibilities
- Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various operations projects including depot build outs/upgrades, partner relationships, Software integrations, deployment automations, cost reduction projects, and process development.
- Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders
- Gather requirements, align priorities, and communicate project status updates effectively.
- Develop and implement processes that streamline workflows and improve efficiency.
- Coordinate with product and engineering management to create and maintain active roadmaps.
- Analyze and update existing processes and identify areas for optimization and improvement.
- Coordinate broad communication efforts to keep all teams informed and aligned.
- Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.
- Create detailed processes with artifacts that can be easily implemented and understood by a broad audience.
Requirements
- BS degree in computer science, engineering or equivalent job experience
- 10+ years of experience in engineering program management or technical program management
- 10+ years experience with operations, robotics, software, hardware, or autonomous systems
- Experience successfully articulating technical concepts to both technical and non-technical partners
- Strong technical knowledge of robotic systems and international operations
- Strong track record of managing complex cross-functional projects and shipping product features in a production environment
- Experience building strong working relationships with executive leaders and engineers across functions and departments
- An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience.
Benefits
- Offers Equity
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