Staff Technical Program Manager, Operations

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About the role

  • Staff Technical Program Manager overseeing complex technical projects at Serve Robotics. Leading cross-functional efforts in engineering, product, and operations for robotic delivery systems.

Responsibilities

  • Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various operations projects including depot build outs/upgrades, partner relationships, Software integrations, deployment automations, cost reduction projects, and process development.
  • Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders
  • Gather requirements, align priorities, and communicate project status updates effectively.
  • Develop and implement processes that streamline workflows and improve efficiency.
  • Coordinate with product and engineering management to create and maintain active roadmaps.
  • Analyze and update existing processes and identify areas for optimization and improvement.
  • Coordinate broad communication efforts to keep all teams informed and aligned.
  • Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.
  • Create detailed processes with artifacts that can be easily implemented and understood by a broad audience.

Requirements

  • BS degree in computer science, engineering or equivalent job experience
  • 10+ years of experience in engineering program management or technical program management
  • 10+ years experience with operations, robotics, software, hardware, or autonomous systems
  • Experience successfully articulating technical concepts to both technical and non-technical partners
  • Strong technical knowledge of robotic systems and international operations
  • Strong track record of managing complex cross-functional projects and shipping product features in a production environment
  • Experience building strong working relationships with executive leaders and engineers across functions and departments
  • An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience.

Benefits

  • Offers Equity

Job type

Full Time

Experience level

Lead

Salary

CA$200,000 - CA$240,000 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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