Client Success Manager supporting Morgan Stanley’s Shareworks equity compensation plans. Administering stock awards, reporting, client inquiries, and compliance processes in Montreal.
About the role
- Client Success Manager guiding Triton Digital’s digital audio advertising clients. Managing strategic product consulting, revenue optimization, and client relationships across Canada and the United States.
Responsibilities
- Manage client success and provide strategic product consulting
- Work closely with the programmatic marketplace operations team to maximize client revenue
- Provide tactical and strategic guidance on Triton tools to help clients in Europe and the Middle East achieve their revenue goals
- Provide hands-on assistance with clients’ strategic and operational product issues
- Build strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers
- Serve as the primary point of contact for key clients in Canada and the United States
- Manage and cultivate positive relationships to retain clients
- Understand clients’ businesses, needs, expectations, and requirements
- Maintain thorough knowledge of Triton products and services
- Monitor clients’ needs and business evolution to maximize their success with Triton products
- Collaborate with internal Sales Managers to deliver new services and nurture client relationships
- Track and measure progress across multiple ongoing tasks and projects
- Coordinate with the Implementation Team to ensure the timely delivery of services to new clients and activation of new services
- Collaborate with the Support Team on escalations involving critical support issues
Requirements
- Experienced Client Success Manager with a proven track record of managing client relationships
- Excellent written and verbal English skills
- French-language proficiency
- Spanish is an asset
- Strong consultative client management skills
- Excellent problem-solving skills in a high-pressure environment
- Exceptional customer service skills
- Proven experience in digital advertising and its ecosystem
- Knowledge of ad-serving technologies and ad servers is preferred
- Background in or passion for radio and/or podcasting is an asset
- Solid experience with reporting and business intelligence tools and spreadsheets
- Excellent time-management skills and attention to detail
- Ability to prioritize and manage multiple tasks simultaneously
- Excellent analytical and communication skills
- Ability to work independently and as part of a team
- Experience with broadcast ad scheduling and trafficking is preferred
- Must be bilingual and based in Quebec or Ontario
- An English-language resume is required
Benefits
- Remote work arrangement
- Opportunity to work in the digital audio industry at a leading company
- Exposure to the digital audio landscape
- International collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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