Enterprise Account Manager expanding Apryse’s document software SDK sales within strategic customer accounts. Managing complex license opportunities, cross - selling products, and driving quota achievement with enterprise executives.
About the role
- Account Manager owning Max-segment and $2M+ customer relationships for Keep, a Canadian fintech providing cross-border banking services. Driving onboarding, capital opportunities, expansion, and retention.
Responsibilities
- Personally onboard every new Max and $2M+ customer via Zoom within the first week of activation
- Maintain a 2-hour response SLA on all commercial contacts for the segment
- Serve as the customer's named, trusted commercial contact at Keep
- Conduct quarterly business reviews covering credit, capital, TPV, account health, and product feedback, with written summaries
- Run capital conversations from discovery through qualification and underwriting handoff
- Identify capital opportunities through discovery of cash flow, growth plans, seasonal cycles, and financing gaps
- Qualify candidates, provide underwriting context, and explain financing numbers
- Introduce partner lenders when Keep Capital is not a fit
- Drive TPV growth, plan upgrades, credit limit opportunities, and account value
- Monitor account health and act before churn
- Create and track CS tickets for service needs
- Represent customer feedback in product and roadmap discussions
- Log calls, capital pipeline, and account health data in HubSpot/Quo
- Flag commercial patterns and signals to the AM Team Lead and GTM teams
- Take ownership of an established book of business and support other Account Managers
Requirements
- 3+ years of experience in B2B account management or customer success in fintech, payments, or SaaS
- Solid fundamentals in relationship ownership and consultative selling
- Proven track record growing a high-value portfolio, including NRR above 110% or equivalent account expansion and reduced churn
- Ability to independently manage a book of business, calls, client communication, and deliverables
- Comfort navigating conversations with founders, finance-persona buyers, and executive-level stakeholders
- Ability to run QBRs confidently
- Strategic approach to capital and financing conversations
- Ability to connect a customer's business model and growth timeline to recommendations
- Adaptability in a small-company, multi-hat environment
- Clear communication in English
- Resume in English
- Experience with HubSpot/Quo for CRM and reporting
Benefits
- PTO
- Home office budget
- Learning and development bonus
- Health insurance
- Supportive and inclusive company culture
- Work-life balance
- Remote-friendly, high-trust environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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