Account Manager selling Mitel’s Unified Communications and Contact Center solutions through channel partners. Managing Canadian enterprise accounts, prospecting, and driving consultative sales growth.
About the role
- Enterprise Account Manager expanding strategic customer accounts for Absorb, a global AI-driven learning platform provider. Building account plans, driving upsell and cross-sell opportunities, and mitigating churn.
Responsibilities
- Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
- Generate strategic account plans to execute strategies leading to upsell/cross-sell opportunities
- Work with Leadership, Solutions Engineers, and Account Development representatives to develop and execute expansion plans from Discovery to Closed Won
- Monitor the pipeline and take appropriate actions to facilitate sales through Closed Won
- Collaborate with support and technology teams to become an expert in Absorb LMS and the learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options aligned with customer objectives
- Work with Customer Success resources to identify risk and mitigate churn
- Use customer and prospect contact activity tools and systems and update relevant information
- Monitor and report on market and competitor activities and provide relevant reports and information
Requirements
- Strong background in technology sales and client management with a minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player
- Successful candidates must undergo pre-employment background screening, including a criminal record check
- Must be able to show proof of legal eligibility to work in the country applied to without sponsorship
- Post-secondary degree – business undergraduate degree or MBA (preferred qualification)
- Experience with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
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