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About the role

  • Mid-Market Account Manager growing revenue for Absorb Software’s AI-driven learning platform. Expanding customer accounts through upsells, cross-sells, renewals, and land-and-expand opportunities.

Responsibilities

  • Increase the net dollar retention of the assigned book of business through upsells and cross-sells
  • Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
  • Generate and close new land-and-expand opportunities within assigned accounts
  • Generate proposals and client-facing documentation to support the sales process
  • Identify and develop meaningful client relationships
  • Manage and report the sales pipeline monthly and quarterly
  • Understand Absorb subscription models and answer client questions
  • Participate in team meetings and projects to improve sales processes and sales output
  • Develop strong internal relationships to support the client lifecycle
  • Stay current on product releases and training seminars to maintain product knowledge

Requirements

  • Post-secondary degree, preferably in business or a related field
  • 3+ years of experience successfully managing client relationships and driving revenue growth through upselling
  • Very strong time management and organizational skills
  • Very strong verbal and written communication skills
  • Outgoing and personable nature with a sales-driven attitude
  • Strong team-player capabilities
  • Ability to thrive in a dynamic, fast-paced, constantly changing environment
  • SaaS or technology sales experience preferred
  • Experience working with a global client base preferred
  • Strong MS Office skills, primarily Excel and PowerPoint, preferred
  • Fluency in additional languages preferred
  • Experience with Salesforce and other industry tools preferred
  • Successful candidates must undergo pre-employment background screening, including a criminal record check
  • Must show proof of legal eligibility to work in the country applied to without sponsorship

Benefits

  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits
  • Retirement savings programs
  • Eligibility for two different bonus plans
  • Generous time off
  • Comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance
  • Monthly Flex Allowance
  • Career growth and internal mobility
  • Employee driven DE&I programs

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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