About the role

Strategic Account Manager expanding strategic customer accounts for Absorb Software, a cloud-based learning management platform. Driving upsell, cross-sell, account planning, and customer retention.

Responsibilities

Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
Generate strategic account plans to execute upsell and cross-sell strategies
Work with Leadership, Solutions Engineers, and Account Development representatives to develop and execute expansion plans from Discovery to Closed Won
Monitor the sales pipeline and take appropriate actions to facilitate closed-won sales
Collaborate with support and technology teams to become an expert in Absorb LMS and the learning management landscape
Demonstrate Absorb LMS functionality and provide pricing options aligned with customer objectives
Work with Customer Success resources to identify risk and mitigate churn
Use customer and prospect contact activity tools and systems and maintain relevant information
Monitor and report on market and competitor activities

Minimum 7+ years of experience in technology sales and client management
Ability to become a trusted advisor to senior leaders within client organizations
Very strong business communication skills, written and verbal
Experience working with a global client base
Ability to travel for business when required
Strong internal team player
Successful candidates must complete pre-employment background screening, including a criminal record check
Must be able to show proof of legal eligibility to work in the country applied to without sponsorship
Post-secondary degree, business undergraduate degree, or MBA is preferred
Experience with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat