Account Manager selling Mitel’s Unified Communications and Contact Center solutions through channel partners. Managing Canadian enterprise accounts, prospecting, and driving consultative sales growth.
About the role
- Upper Mid-Market Account Manager expanding SaaS revenue through upsells, cross-sells, and renewals. Supporting Absorb’s AI-powered learning platform customers and long-term growth.
Responsibilities
- Increase net dollar retention of the assigned book of business through upsells and cross-sells
- Negotiate client contract renewals to increase Annual Recurring Revenue and build long-term relationships
- Generate and close new opportunities for land-and-expand within assigned accounts
- Generate proposals and client-facing documentation to support the sales process
- Identify and develop meaningful client relationships
- Manage and report the sales pipeline monthly and quarterly
- Understand Absorb subscription models and answer client questions
- Participate in team meetings and projects to improve sales processes and output
- Develop internal relationships to support the client lifecycle
- Stay current on product releases and training seminars to maintain product knowledge
Requirements
- Post-secondary degree (preferably in business or a related field)
- 5+ years of experience successfully managing client relationships and driving revenue growth through upselling
- Very strong time management and organizational skills
- Very strong verbal and written communication skills
- Outgoing and personable nature with a sales driven attitude
- Strong team player
- Ability to thrive in a dynamic, fast-paced environment that changes constantly
- SaaS or technology sales experience preferred
- Experience working with a global client base preferred
- Strong MS Office skills, primarily Excel and PowerPoint, preferred
- Fluency in additional languages preferred
- Experience working with Salesforce or similar industry tools preferred
- Must be able to show proof of legal eligibility to work in the country applied to without sponsorship
- Successful candidates are subject to pre-employment background screening, including a criminal record check
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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