Sales Operations Engineer automating Salesforce and n8n workflows for Archera's cloud - cost FinTech platform. Supporting partner referrals, AWS alliances, data quality, and GTM systems.
About the role
- Operations Enablement Manager scaling compliant servicing, training, and knowledge programs at Affirm, a buy-now-pay-later company. Leading cross-functional initiatives across Product, Engineering, Operations, and Compliance.
Responsibilities
- Lead complex cross-functional programs aligned with servicing strategy, OKRs, and business priorities
- Develop roadmaps and execution plans; track KPIs, timelines, budgets, dependencies, and risks
- Partner with senior leaders and Product, Engineering, and Operations teams to deliver measurable outcomes
- Establish stakeholder engagement and governance practices
- Communicate program status, outcomes, risks, and impact to executives
- Identify risks, issues, and dependencies and drive resolution
- Apply Lean Six Sigma to identify root causes and implement scalable improvements
- Manage process and product changes from design through implementation, adoption, and measurement
- Create manuals and resources for human and AI agents
- Architect and evolve knowledge systems including SOPs, job aids, learning platforms, and AI-enabled tools
- Design and deliver onboarding, continuous learning, and new-product training programs
- Partner with Product and Engineering to optimize workflows and customer and agent experiences
- Take on additional program and project management responsibilities as needed
Requirements
- 7+ years of experience in program management or product operations, preferably within large-scale or global operations
- 3+ years of experience at a fintech or financial institution
- 3+ years in a role involving scaling operations and ongoing coaching and feedback to team members
- Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR
- Deep understanding of dispute management rules, response codes, and recommended response data
- Certification in Six Sigma, Project Management, or Design Thinking
- Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools
- Demonstrated success leading large-scale, cross-functional initiatives with measurable outcomes
- Strong strategic planning, issue/risk management, and cross-functional execution skills
- Excellent written and verbal communication skills, including executive-ready updates and stakeholder influence
- Proficiency in process mapping and workflow analysis
- Experience designing business processes that improve end-user experience, reduce business risk, and increase workflow efficiency
- Experience building workflows within a regulatory environment
- Willingness to travel as needed
- Must reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan
Benefits
- Monthly stipends for health, wellness, and tech spending
- 100% subsidized medical coverage, dental and vision for employees and dependents
- Flexible time off
- Generous holiday calendars
- Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
- Remote-first flexibility
- In-person onboarding experience
- Inclusive interview process and accommodations for candidates with disabilities
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