Global Partner Operations Manager standardizing reservations, systems, training, and quality control across Pursuit’s hospitality and attractions teams. Supporting travel trade partners across Canada and the US.
About the role
- Ocean import operations coordinator managing end-to-end shipments for DSV, a global transport and logistics company. Coordinating carriers, documentation, compliance, customer service, and cost-effective delivery.
Responsibilities
- Manage and coordinate shipments daily
- Establish and coordinate schedules with carriers and tender shipments
- Create and coordinate country-specific documents
- Adhere to domestic and international shipping regulations
- Track and trace shipments
- Prepare and publish reports as requested
- Identify problems proactively and implement appropriate solutions
- Confirm rates with carriers
- Contain shipment costs through the accounting system
- Evaluate shipments, consolidate loads, and select cost-effective pickup or delivery methods
- Ensure DSV KPIs are met throughout shipment movement
- Perform lane analysis to select appropriate transport modes within customer requirements
- Communicate daily with customers regarding relevant issues and resolutions
- Manage new account implementation from standard operating procedure through execution
- Process shipments from start to finish while coordinating and monitoring movement
- Ensure compliance with DSV policies and government regulations
- Serve as the primary customer contact and coordinate with overseas offices, airlines or ocean carriers, warehouses, and truckers
- Support DSV's quality, health, safety, environmental, sustainability, and ISO 9001/ISO 45001 objectives
Requirements
- Minimum of one to two years international transportation industry experience, or education in supply chain logistics, international transportation, or a related field of study
- CIFFA certificate, an asset
- Dangerous Goods Certification, an asset
- GDP Training, if required
- Good command of verbal and written English
- Ability to create collaborative engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal, problem-solving, and analytical skills
- Ability to multi-task, plan, prioritize, and manage time effectively
- Excellent organizational and time management skills
- Ability to communicate effectively in a diverse multicultural environment
- Microsoft Office suite
- CargoWise experience, an asset
- Prolonged periods sitting and standing at a desk and working on a computer
- May be required to work beyond regular hours based on business needs
Benefits
- Eligible benefits in accordance with experience and internal equity
- Inclusive workplace and recruitment accommodations for candidates with disabilities
- Regular working hours
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Degree requirement
No Education Requirement
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