Patient Scheduler coordinating appointments, insurance verification, and patient access for IKS Health’s healthcare provider solutions. Remote bilingual role supporting efficient scheduling and revenue cycle operations.
About the role
- Bilingual Mortgage Fulfilment Officer processing residential mortgage applications for Manulife Bank. Verifying documents, administering loan transactions, and coordinating mortgage fulfillment.
Responsibilities
- Review documents submitted by Mortgage Specialists to ensure files are complete and all conditions are met
- Set up and administer new mortgage business
- Process mortgage-related financial transactions and documents
- Address routine queries from internal partners
- Resolve situations, influence decisions, and maintain accountability for workload and responsiveness
- Support the team in meeting urgent deadlines and handling unexpected volume increases
- Respond to and resolve inquiries promptly
- Build collaborative relationships with internal departments through excellent customer service
- Identify continuous improvement opportunities and assist with implementing improvements and efficiencies
- Ensure escalated complaint investigations consider customer experience
- Follow Bank policies and standards for information, documentation, and mortgage discharge processes
Requirements
- Fully bilingual in French and English; required to communicate in both languages
- General knowledge of residential mortgage business and mortgage underwriting practices is an asset
- Sound knowledge of MS Office programs, such as Word, Excel, and Outlook
- Previous banking experience is an asset
- Excellent customer service skills
- Strong interpersonal skills
- Proven organization and time management skills
- Strong attention to detail
- Ability to work in a high-volume, fast-paced environment
- Ability to understand and correctly interpret legal mortgage documents
- Strong team collaboration skills
- Willingness to work flexible hours during peak season
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible remote work environment
- Learning and career growth opportunities
- Well-being and inclusion support
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Degree requirement
No Education Requirement
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