Bilingual 9 - 8 - 8 Hub Supervisor supporting responders for Canada’s national suicide crisis helpline. Providing real - time coaching, quality assurance, and trainee supervision remotely.
About the role
- Patient Scheduler coordinating appointments, insurance verification, and patient access for IKS Health’s healthcare provider solutions. Remote bilingual role supporting efficient scheduling and revenue cycle operations.
Responsibilities
- Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties
- Capture and verify complete, accurate patient demographic and insurance details during scheduling
- Perform basic real-time insurance eligibility checks
- Inform patients of copays, balances, and required referral/prior authorization needs before visits
- Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines
- Place outbound reminder calls and follow up on missed appointments/no-shows
- Manage recall waitlists to keep provider calendars full
- Resolve patient inquiries and handle sensitive interactions with empathy
- Escalate complex issues appropriately
- Maintain compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards
- Meet or exceed daily performance metrics for call handle time, schedule accuracy, quality assurance scores, and attendance
Requirements
- High school diploma or equivalent required
- Bilingual
- 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role
- Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts
- Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software
- Exceptional phone etiquette, active listening, and compassionate approach to patient care
- High accuracy in data entry for patient registration and insurance capture
- Ability to handle anxious or frustrated patients with composure and professionalism
- Ability to navigate multiple software applications simultaneously in a fast-paced environment
- Strong self-management skills in a high-volume remote call center setting
- Full-time employee eligibility requirements for benefits
Benefits
- Benefits after 3 months of employment (1 month of training counts towards your start of employment)
- Healthcare
- Paid time off
- Competitive benefits package
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